Refund and Returns Policy

Excursion Ready Return Policy

At Excursion Ready, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible.

Return Guidelines

  • Return Period: You can return any item within 30 days of the delivery date.
  • Condition of Items: Items must be returned in their original condition, unused, and in the original packaging with all tags attached.
  • Proof of Purchase: Please include your order confirmation email or receipt to facilitate the return process.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at support@excursionready.com  to initiate a return. Please provide your order number and the reason for the return.

  2. Receive Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to send your item back to us.

  3. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RA number on the outside of the package.

  4. Ship the Package: Ship the package using a trackable shipping method to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return guidelines.
  • Refund Issuance: After the inspection is complete, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

Exchanges

If you would like to exchange an item for a different size, color, or a different product altogether, please follow the return process to send back the original item and place a new order for the desired item on our website.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Personalized or custom-made items
  • Items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including any return shipping costs.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at customer.service@excursionready.com or [Customer Service Phone Number]. We are here to help!

Thank you for shopping with Excursion Ready. We appreciate your business and are committed to ensuring your satisfaction.